Shipping policy

At Phoneheads, we strive to deliver your order quickly and securely. Below you’ll find details about our shipping process, costs, and timelines.

Processing Time

Orders are typically processed within 2–4 business days after payment is confirmed.
During high-volume periods (holidays, new product drops), processing may take an additional 2–3 days.
Custom/print-on-demand items (like merch and apparel) may take 5–7 business days before shipping.

Shipping Rates & Delivery Times

Domestic (U.S.) Shipping:
- Standard: 5–10 business days
- Expedited: 2–4 business days
International Shipping:
- Standard: 7–21 business days (varies by location and customs clearance)

Shipping rates are calculated at checkout based on your location and selected shipping method.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.

Shipping Delays

Delivery times are estimates and not guaranteed. Delays caused by customs, postal carriers, or unforeseen events are outside our control.
If your package is significantly delayed, please contact us and we will assist as best as possible.

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

Phoneheads is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your order arrives damaged, contact us immediately with photos, and we will work with you to resolve the issue.

International Customs & Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the item price or shipping cost.

Questions?

If you have any concerns about shipping, contact us at:

📧 [phoneheads24@gmail.com]